At 55,000 incidents a day, theft and violence are “out of control,” according to latest industry report
Retail crime in the UK has reached unprecedented levels, with soaring losses from theft and rising violence against workers, the British Retail Consortium (BRC) has reported.
According to its latest annual crime survey, shoplifting in the country has reached an all-time high, with more than 20 million incidents committed last year as of August 31, which equates to 55,000 a day. This cost retailers a total £2.2 billion ($2.7 billion), adding further pressure to the mounting costs retailers already face.
Violence and abuse against retail staff also spiked, with daily incidents exceeding 2,000, up from 1,300 reported the previous year. This marks a more than threefold increase from 2020, when the daily average was just 455. Weapon-related incidents doubled, reaching 70 per day.
“Retail crime is spiraling out of control,” said BRC chief executive Helen Dickinson. “People in retail have been spat on, racially abused, and threatened with machetes.”
The BRC report suggested that many of the incidents were linked to organized crime, with gangs systematically targeting stores across the country, often stealing tens of thousands of pounds’ worth of goods and moving around multiple stores.
“Every day this continues, criminals are getting bolder and more aggressive,” Dickinson warned.
According to the survey, satisfaction with the police response to incidents remains low, with 61% of respondents describing it as ‘poor’ or ‘very poor.’
“With little faith in police attendance, it is no wonder criminals feel they have a license to steal, threaten, assault and abuse,” Dickinson argued.
Responding to the report, police have claimed they have made “significant strides” in tackling retail crime over the past year.
The country’s new Labour government has pledged to address the rise in retail crime through stronger measures.
Latest data by S&P Global shows that retail sales in the UK continued to fall in January after a disappointing Christmas, and consumer confidence has dropped to its lowest level since late 2023.
Employers also slashed jobs at the fastest pace since the height of the Covid pandemic in 2021. Excluding the health emergency, the rate of job-cutting was the highest since the global financial crisis in 2009.
The UK is facing a “stagflationary environment,” where sluggish economic growth coincides with high inflation, said S&P chief business economist Chris Williamson, as quoted by The Guardian.
A separate report issued by the BRC this week showed that British food prices have recorded their sharpest monthly rise since last April, marking an “early sign of what’s ahead” for the economy. Year-on-year, the cost of food in January jumped 1.6% from the previous year.
Dickinson has also warned that retailers would soon face the full impact of £7 billion (nearly $9 billion) in new costs introduced in the last budget by Chancellor of the Exchequer Rachel Reeves. On Wednesday, Reeves announced an overhaul to Britain’s benefits system, to “kickstart economic growth.”
